Can’t see your program?

Check your account and assignment with your coach before creating or logging a different workout.

Client · Web (desktop and mobile) · Reviewed 2026-09-09

Check the account and assignment

Program shows training available to your signed-in account.

Confirm you signed in with the email your coach invited.
Choose Program. If the page shows an error, retry once your connection is restored.
If it is still empty, ask your coach to check the assignment belongs to your client record and confirm the start date.

You can see the expected assignment, or your coach knows what to check.

Good to know. An empty program can mean no assignment is ready. It does not automatically mean training data was lost.

Open Program

Give your coach enough detail to identify the assignment.

Choose Coach and name the program you expected and the date you planned to start.
If your coach confirms the assignment is correct and the page still fails, use Report an issue with the page and error details.

Your coach or technical report has the details needed to investigate.

Good to know. Do not create a second account or duplicate session to work around missing training.