Report a problem

Use the in-app issue report for technical problems and your coach conversation for training questions.

Everyone · Web (desktop and mobile) · Reviewed 2026-09-09

Report an issue while signed in

Technical reports go through the issue-reporting tool, not Chat.

Client on mobile: choose More → Support. On desktop, choose Report an issue in the header.
Coach: choose Report an issue in the header or account menu.
Describe the page, what you tried, what happened, and what you expected. Include your device and the error text, then submit.

RaiNGE confirms: Report sent. Thanks for the details.

Good to know. If the report fails, keep the draft open, check your connection, and retry. Do not include passwords or invitation/reset links.

Try account recovery before reporting an access problem.

Use Reset your password or Invitation missing or expired, depending on where you are stuck.
Clients: contact your coach through the channel they used to invite you. Coaches: ask your organization administrator to check your access.
If you still need RaiNGE, email info@rainge.io with your role, device, and a description. Leave out passwords, reset links, and private training details.

The person helping you knows which access step failed.

Good to know. For training questions while signed in, clients can choose Coach. This is separate from a technical report.

Email RaiNGE