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Privacy Policy

Updated
Last Updated: October 14, 2026
Status
Beta Version — Subject to Change

RaiNGE is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal and health data when you use the RaiNGE platform ("Service"). By using the Service you consent to the practices described in this policy.

1. Who We Are

RaiNGE is an AI-powered health and performance platform based in Newfoundland and Labrador, Canada. We are the "Custodian" of your personal information as defined under applicable Canadian privacy legislation.

Contact: info@rainge.io

2. Data We Collect

2.1 Information You Provide

  • Name, email address, and account credentials
  • Health and fitness information such as age, weight, height, fitness goals, injury history, and activity levels
  • Feedback, survey responses, and communications during the beta program

2.2 Data from Connected Wearables

If you choose to connect a supported wearable device (such as an Oura Ring), we may collect:

  • Sleep data (duration, stages, efficiency, HRV)
  • Readiness and recovery scores
  • Activity and biometric data (resting heart rate, body temperature, etc.)

Connecting a wearable is optional and entirely at your discretion. You can revoke access at any time.

2.3 Automatically Collected Data

  • Device type, operating system, and browser
  • Usage data and feature interactions within the app
  • Error logs and performance data to improve the Service

3. How We Use Your Data

We use your data to:

  • Provide and personalize the RaiNGE Service, including AI-generated workout and recovery recommendations
  • Improve the platform based on beta feedback and usage patterns
  • Communicate with you about the Service, updates, and your account
  • Comply with applicable legal and regulatory obligations

We do not use your data for advertising purposes. We do not sell your personal or health information to third parties.

4. AI Processing & Third-Party AI Providers

RaiNGE uses artificial intelligence to generate workout plans, recovery recommendations, and coaching content. Our platform is AI-provider agnostic and may use one or more of the following (or successor) AI services:

  • Anthropic (Claude)
  • OpenAI (Codex and related models)
  • DeepSeek
  • Other AI providers as the platform evolves

When your data is processed by an AI model, it is transmitted to the relevant AI provider via their secure API. We take steps to minimize the personal data sent to AI providers and rely only on what is necessary to generate a useful response. We do not permit AI providers to use your data to train their models, where such controls are available.

You acknowledge that AI-generated outputs may occasionally be inaccurate. You should not rely on them as a substitute for professional medical or fitness advice.

5. Data Storage & Infrastructure

Your data is stored and processed using the following infrastructure:

  • Supabase (database) — data is stored in Supabase's cloud infrastructure. We configure storage to remain within Canada where possible, however some data may be processed in the United States or other jurisdictions where Supabase or its underlying providers operate.
  • Vercel (hosting and deployment) — our application is deployed via Vercel. Vercel infrastructure may involve data processing in multiple regions.
  • Sentry (error monitoring) — when part of the Service fails, a technical error report is sent to Sentry so we can find and fix the problem. Reports contain the type of error, the screen or function involved, and an anonymous account identifier. Before a report leaves your device or our servers, we remove names, email addresses, phone numbers, and anything you or your clients typed, including health information. Sentry may process these reports in the United States.

We use industry-standard encryption for data in transit (TLS) and at rest. Access to your data is restricted to authorized personnel only.

You acknowledge that due to the nature of cloud infrastructure, your data may be subject to the laws of jurisdictions outside Canada, including the United States.

6. Data Sharing

We do not sell your data. We may share your data only in the following circumstances:

  • With AI providers as described in Section 4, solely to operate the Service
  • With infrastructure providers (Supabase, Vercel) as necessary to host and deliver the Service, and with Sentry for filtered error reports as described in Section 5
  • With Oura Health, solely to facilitate the data integration you have authorized
  • If required by law, regulation, or valid legal process
  • In connection with a merger, acquisition, or sale of assets, where you will be notified in advance

7. Wearable & Biometric Data

Biometric and health data collected via connected wearables (such as Oura Ring) is treated with the highest level of care. We:

  • Only access wearable data you have explicitly authorized
  • Do not share biometric data with advertisers or data brokers
  • Retain wearable data only as long as necessary to provide the Service or as required by law
  • Allow you to revoke wearable access at any time via your account settings or by contacting info@rainge.io

8. Your Privacy Rights

Under Canadian privacy law (PIPEDA and applicable provincial legislation), you have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate or incomplete information
  • Request deletion of your personal information (subject to legal retention obligations)
  • Withdraw consent to data processing (which may limit your ability to use the Service)
  • File a complaint with the Office of the Privacy Commissioner of Canada

To exercise any of these rights, contact our Privacy Officer at: info@rainge.io

9. Data Retention

We retain your personal information for as long as your account is active or as needed to provide the Service. If you request deletion of your account, we will delete or anonymize your data within 30 days, except where retention is required by law.

10. Children's Privacy

The Service is not intended for users under the age of 18. We do not knowingly collect personal information from minors. If you believe a minor has provided us with personal information, please contact us at info@rainge.io and we will promptly delete it.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify beta users of material changes by email or in-app notification. Your continued use of the Service after changes take effect constitutes acceptance of the updated policy.

12. Contact & Privacy Officer

For any privacy-related questions, requests, or concerns:

Email: info@rainge.io

RaiNGE

St. John's, Newfoundland and Labrador, Canada

RaiNGE | St. John's, NL, Canada